If your order has been canceled, it can be for various reasons. For example, an item may not pass the authentication process. Meaning that our experts have found that the item is not authentic, has been worn, is not in its original shoe box or is damaged. It may also be the case that the seller did not send the item in time. If one of these situations does occur, you will be informed of the reason by email and receive a full refund. If your order has been canceled and you did not receive an email, please contact our customer service team through the chat functions.