Why has my account been blocked?

  • Updated

An account can be blocked for various reasons. An account can be blocked if the seller:  

  • Sends an item that is not authentic.  
  • Sends an item that does not meet our quality criteria or has visible signs of damage.  
  • Does not send the original shoe box or the box has been damaged.  
  • Sends an item that has been worn.  
  • Does not send the item or does not send it within the specified time.  
  • Sends an item that does not match the product description (ex: size, color).  

We will always inform the account owner of the reason. If your account has been blocked but the reason is unclear, please contact our customer service team.   

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